May General Meeting

Dallas 311 and City Hall on the GO! Mobile Unit 

Date and Time: 
Tuesday, May 17, 2022
6:30 - 8 pm 

Location: 
St. Augustine’s Episcopal Church, Parrish Hall 

1302 W Kiest Blvd, Dallas, TX 75224

Program Description:
You will learn all you need to know about the Dallas 311 service and you will be also be able to access select city services at the City on the Go! Mobile Unit which will be onsite for our residents. Do you have questions like “Why does my 311 Request get closed out with no action?” Stephen Walker who helps the city manage the program will be on hand to tell you what happens when you submit your request and answer all of your other questions about 311. Do you need to report any issues or need a service that you can only get at City Hall, but can’t get there? Then this is your opportunity to take care of it without leaving the neighborhood! 

About Dallas 311
311 is the City of Dallas’ customer service support center designed to help residents resolve non-emergency issues around their neighborhood. 311 receives and inputs Service Requests, which are then relayed to the appropriate department for it to get resolved and provide status updates as necessary. Citizens may also review the current status of their Service Requests by phone, web, or mobile app. The 311 Customer Service Center serves as an intermediary to make sure there is clear, organized communication between the citizen customer and the responding department. Residents may file a service request 24 hours a day, 7 days a week. 

​About the “City Hall on the GO!” Mobile Unit 
City Hall on the GO! provides select city services at special events and locations throughout Dallas in a convenient mobile unit. The city services available on this unit include:

• Birth/Death Certificates
• Garage Sale Permits
• Pet Services
• City Employment
• Voter Registration
• 311 Guest Speakers
• Pay parking tickets, water bills, etc. 
• Request city services
• City mobile apps
• Bulk trash notifications

Note from St. Augustine's Church: "Masks will be optional in the Parish Hall for those who are fully vaccinated. Please do not attend if you are experiencing any symptoms potentially related to COVID-19."

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